Shipping Policy
Shipping Policy for Naturalight
1. Shipping Options and Rates At Naturalight, we offer various shipping options to meet your needs. Shipping rates are calculated at checkout based on the destination, weight of the items, and selected shipping method.
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
- Free Shipping: Available on orders over $75 within [Country/Region].
2. Processing Time All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, along with tracking information.
3. Delivery Times While we strive to meet our estimated delivery times, please note that delivery may be affected by factors beyond our control, such as weather conditions or carrier delays. We appreciate your patience and understanding.
4. International Shipping We currently offer international shipping to select countries. Additional shipping fees and customs duties may apply, which are the responsibility of the customer. Delivery times may vary based on location.
5. Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s website.
6. Shipping Restrictions For security reasons, we do not ship to P.O. boxes. Please provide a valid street address for delivery.
7. Lost or Damaged Packages If your package is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will work with the shipping carrier to resolve the issue.
8. Customer Service If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at [Your Contact Email] or [Your Phone Number]. We are here to help!