Refund Policy

Refund Policy for Naturalight

Effective Date: [Insert Date]

At Naturalight, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.

1. Returns and Exchanges

You may return or exchange items within 30 days of receiving your order, provided the following conditions are met:

  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including:

  • Beauty products that have been opened or used.
  • Personalized or custom-made items.

3. Return Process

To initiate a return or exchange:

  1. Contact Us: Email us at [your-email@example.com] with your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with return instructions and a return shipping address.
  3. Ship the Item: Please pack the item securely and send it back to us. You are responsible for return shipping costs unless the return is due to a mistake on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be issued to the original payment method.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check your bank account again. If the refund is still not visible, contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your-email@example.com].

6. Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process above and place a new order for the desired item.

7. Customer Service

If you have any questions or need assistance regarding your order, feel free to reach out to our customer service team at [your-email@example.com] or [Your Phone Number]. We’re here to help!

Thank you for choosing Naturalight!